Privacy policy

Cydonia Technologies Ltd, registered in England and Wales and provider of DeskTooling services, is the controller for the personal information described in this notice. Cydonia Technologies Ltd is registered with the Information Commissioner’s Office (ICO) and pays the data protection fee.

Questions about this notice or how personal information is handled can be sent to info@desktooling.com.

If you become a client, additional contractual or engagement-specific terms may apply to information handled as part of that work.

We may receive:

• Your name, email address, phone number, location and company details, where you choose to provide them.
• Information included in an enquiry or subsequent correspondence.
• Routine technical information recorded by hosting or security systems, such as IP address, browser type, request time and requested page.
• When you accept analytics cookies, usage information collected through Google Analytics, such as pages viewed, approximate location, device and browser information, and how you reached the website.

Please do not send live credentials, position-level data or other sensitive client information in an initial enquiry.

Personal information may be used to:

• Assess and respond to enquiries.
• Arrange discussions and prepare a proposed scope of work.
• Manage professional relationships and business records.
• Operate, secure and diagnose the website.
• Meet legal, regulatory or professional obligations.

Our lawful basis is normally our legitimate interests in operating and protecting the business and responding to professional enquiries. Where you ask us to take steps towards an engagement, we may also process information to take steps at your request before entering into a contract. We use information to comply with legal obligations where necessary.

We do not use enquiry details for direct marketing unless you separately ask us to do so or otherwise give clear consent.

With your consent, this website uses Google Analytics to help us understand how visitors use the site, such as which pages are visited and how visitors reach it. This helps us maintain and improve the website. Google Analytics is not used for advertising or profiling by DeskTooling.

Analytics cookies are optional. They are not loaded unless you choose to accept them, and you can change your preference below at any time. The hosting environment may also use strictly necessary technical mechanisms or retain routine request logs to deliver and protect the site.

Personal information is not sold. It may be handled by service providers supporting email, website hosting, security, document storage or professional administration, acting under appropriate instructions. Information may also be disclosed where required by law or to establish, exercise or defend legal rights.

Some technology providers may process information outside the United Kingdom. Where this applies, DeskTooling will use a recognised transfer mechanism or another safeguard required by applicable data-protection law.

Information is retained only for as long as reasonably needed for the purpose for which it was collected, to maintain appropriate business records, or to meet legal and contractual requirements. Enquiry information that does not lead to an engagement is normally retained for up to 24 months after our last contact. If an enquiry becomes an engagement, relevant information may be retained for longer in line with contractual, accounting, legal or professional record-keeping requirements.

Reasonable technical and organisational measures are used to protect personal information. No internet or email transmission is completely secure, so sensitive information should only be shared after an appropriate method has been agreed.

Depending on the circumstances, you may have rights to access, correct or erase personal information; restrict or object to its use; receive certain information in a portable format; and withdraw consent where consent is the lawful basis. These rights are subject to conditions and exemptions under applicable law.

We do not make decisions about you solely by automated means, including profiling, that have legal or similarly significant effects.

To exercise a right, email info@desktooling.com. Identity may need to be verified before a request is completed.

This notice is reviewed when the website, service providers or handling practices change. The date at the top of the page shows when it was last updated.